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Who had the worse user experience?

This article discusses the user experience shortfalls of three major sites (Sony, ShopNBC, and Amazon). Some surprising findings that point to the fact that the Web, like any other medium, requires great attention to detail. Most important lesson for me: tell the customer upfront if something is not going to work the way they will expect it to. [ClikZ]

January 11, 2003 | Archived in Business, Design